Hi All, this is going to be a long one, I do apologise.
I am not sure if this has any bearing on the issue but I thought I would mention it anyway. My website is hosted with bluehost. I have been asking them about thheir outdated mysql version wich is 5.7. Due to this I cannot update to Joomla 5. They told me the only option is to move to one of their other servers which incidentally comes with a premium price tag of a minimum of £65 a month, but the latter part is irrelevant to the issue and just me being annoyed.
A few days ago I had some technical queries, and they updated the php version to 8.2. A few days later, I noticed that I am locked out of my website. The admin password simply did not work anymore. I don't know if this was a security breach, or if this was caused by something that was done during the tech support chat.
I have installed SP page builder in the last week, but that was the only change done by me to my website I did a akeeba backup but that was about it.
I managed to re-gain access by adding 'admin2' to the database (thanks joomla help files!) and login in to the backend.
However, I now have no access to any configuration settings. Global conifguration is hidden form me, even as an admin, I can't go into hikashop config, and I it appears that I, do not have permissions to configure anything with admin priviledges.
Now the strange thing is that it also affects my husbands website which is hosted on the same server.
I get the same 'You don't have permission to access this. Please contact a website administrator if this is incorrect.' message on his website which I have not touched in months.
This makes me think it's some sort of permission error (files permission looked right in the root if that means anything) It first said it's a 403 error, but this error message has now disappeared and is replaced with just 'you don't have permission...'
I contacted bluehost and they said they can't help me because it's a script error and they are not trained to fix it.
I have used joomla for a long time, but I am absolutely not clued up enough to figure out what the issue is. I would truly appreciate it if anyone can shed some light on how I even begin to sort this out. I will attach some of the error messages I am getting. Bar that I will have to rebuild the whole thing from scratch.
hikashop configuration access denied
access denied - I get this message when I click on the 'global configuration' url in my browser history from when it still worked.
Admin panel without access to global config
System dashboard limited access
I have tried to run the forum post assistant, but I am evidently doing something wrong! I extracted it and put it in my root folder then get this error message.
Error 500 when trying to run FPA
As mentioned, I am only a casual user and not very good at this, so apologies if I am doing something that is evidently the wrong, and I am not realising it!
I am not sure if this has any bearing on the issue but I thought I would mention it anyway. My website is hosted with bluehost. I have been asking them about thheir outdated mysql version wich is 5.7. Due to this I cannot update to Joomla 5. They told me the only option is to move to one of their other servers which incidentally comes with a premium price tag of a minimum of £65 a month, but the latter part is irrelevant to the issue and just me being annoyed.
A few days ago I had some technical queries, and they updated the php version to 8.2. A few days later, I noticed that I am locked out of my website. The admin password simply did not work anymore. I don't know if this was a security breach, or if this was caused by something that was done during the tech support chat.
I have installed SP page builder in the last week, but that was the only change done by me to my website I did a akeeba backup but that was about it.
I managed to re-gain access by adding 'admin2' to the database (thanks joomla help files!) and login in to the backend.
However, I now have no access to any configuration settings. Global conifguration is hidden form me, even as an admin, I can't go into hikashop config, and I it appears that I, do not have permissions to configure anything with admin priviledges.
Now the strange thing is that it also affects my husbands website which is hosted on the same server.
I get the same 'You don't have permission to access this. Please contact a website administrator if this is incorrect.' message on his website which I have not touched in months.
This makes me think it's some sort of permission error (files permission looked right in the root if that means anything) It first said it's a 403 error, but this error message has now disappeared and is replaced with just 'you don't have permission...'
I contacted bluehost and they said they can't help me because it's a script error and they are not trained to fix it.
I have used joomla for a long time, but I am absolutely not clued up enough to figure out what the issue is. I would truly appreciate it if anyone can shed some light on how I even begin to sort this out. I will attach some of the error messages I am getting. Bar that I will have to rebuild the whole thing from scratch.
hikashop configuration access denied
access denied - I get this message when I click on the 'global configuration' url in my browser history from when it still worked.
Admin panel without access to global config
System dashboard limited access
I have tried to run the forum post assistant, but I am evidently doing something wrong! I extracted it and put it in my root folder then get this error message.
Error 500 when trying to run FPA
As mentioned, I am only a casual user and not very good at this, so apologies if I am doing something that is evidently the wrong, and I am not realising it!
Statistics: Posted by Bushbaby77 — Mon Oct 14, 2024 2:41 pm